WorldTrade BarcodingApplication support
Overview

WorldTrade Barcoding

Application support

For help with the app, device configuration or an unexpected result in a warehouse workflow.

Help us identify the issue.

  • App version shown in the app’s Settings.
  • Device model and iOS or iPadOS version.
  • Screen or workflow, approximate time, and the steps that led to the issue.
  • The error message or a redacted screenshot, when useful.
Keep company information private. Do not email passwords, full database exports or unneeded personal information. Share only the minimum record reference or redacted image required, using your company’s approved support process.

Before you contact support

The app cannot connect or shows no records.

Check that the device is using the company-approved network and ask authorized support to confirm the selected server. Do not change a production server address to a guessed value. A record may also be absent because it is not eligible for the selected workflow.

Camera scanning or cargo photography is unavailable.

Check the app’s camera permission in the device’s Settings. Make sure the lens is unobstructed and the label is readable. When using a hardware barcode scanner, close the camera scanner and confirm that the correct input field is active.

A photograph is missing from the app.

Confirm the correct cargo record and environment with authorized support. App visibility depends on the operational record and workflow. Do not assume that an image absent from the app has been deleted from the company’s server.

Can I obtain access or install the app from this website?

No. Access and distribution are coordinated by WorldTrade. This website does not provide sign-up, app installation files, server addresses or warehouse records.

A privacy question?

The same support contact can receive privacy questions and route requests requiring a company decision to WorldTrade.

Read about privacy requests →